Chaturvedi Mukesh <br/><br/>
Customer Relationship Management 

 - 1 
 -  Excel Books, New Delhi  2005 
 - 208 
<br/><br/><label>ISBN: </label>8174464565 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial policy; Consumerism; Trade
<br/><br/><label>Dewey Class. No.: </label>PG381.3  CHA-C1