| 000 | 00451nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 170207s9999 xx 000 0 und d | ||
| 082 | _aPG 658.8 ZEI-S | ||
| 100 | _aZeithaml, Valarie A; Bitner, Mary Jo | ||
| 245 | _aServices marketing: Integrating customer focus across the firm | ||
| 260 | _bTATA McGraw-Hill Publishing Co., New Delhi | ||
| 260 | _c2000 | ||
| 300 | _a620 | ||
| 365 | _b315 | ||
| 650 | _aMarketing management | ||
| 942 | _cBOOKS | ||
| 999 |
_c39208 _d39208 |
||