000 00416nam a22001217a 4500
999 _c52988
_d52988
020 _aTH11114
082 _aTH 658.05 AJI-C
100 _aAjitharani Unnikrishnan ; Guided by B. Johnson
245 _aCustomer Relationship Management in Bharat Sanchar Nigam Limited
260 _aThiruvanthapuram
_bKerala University
_c2015
650 _aCustomer Relationship Management
_aManagement
_aTelecommunication
942 _cTHESIS