000 00331nam a2200133Ia 4500
008 210113s9999 xx 000 0 und d
020 _a9789325974111
082 _a658.812 MAL-C
100 _aMallika Srivastava
245 _aCustomer Relationship Management
260 _bVikas
_aNew Delhi
_c2016
300 _a347
942 _cBK
999 _c54961
_d54961